Contact information

# CONTACT POLICY — PUFFBUDDIES™

**Last updated:** September 2026

At PuffBuddies™, we are committed to providing clear, honest, and timely communication with our customers. This Contact Policy explains how customers can reach us and what to expect when they do.

## 1. HOW TO CONTACT US

For any questions, concerns, or requests related to orders, shipping, returns, refunds, or general inquiries, customers may contact our support team at:

**PuffBuddies™ Support**
Email: puffbuddies1995@gmail.com

This is our official channel for customer support, and all inquiries should be submitted through this email to ensure a proper and timely response.

## 2. RESPONSE TIME

We aim to respond to all inquiries within **24 to 48 business hours**.

During periods of high order volume, promotions, or holidays, response times may be slightly longer. If this occurs, we appreciate the customer's patience and will do our best to reply as soon as possible.

## 3. WHAT TO INCLUDE IN YOUR MESSAGE

To help us assist you faster, please include the following information when contacting us:

- Order number (if applicable)
- Full name used at checkout
- A clear description of your question or issue
- Photos, if relevant (e.g., for damaged or defective products)

## 4. BUSINESS HOURS

Our support team reviews and responds to messages during regular business days, excluding weekends and major holidays.

## 5. COMMITMENT TO OUR CUSTOMERS

PuffBuddies™ values every customer interaction and is committed to resolving issues fairly, respectfully, and efficiently. We encourage customers to reach out with any questions before or after making a purchase.

## 6. CONTACT

For any inquiries, please reach out to:

**PuffBuddies™ Support**
Email: puffbuddies1995@gmail.com