Refund policy

RETURN, REFUND & WARRANTY POLICY — PUFFBUDDIES™

Last updated: September 2026

At PuffBuddies™, our priority is to provide a safe, transparent, and reliable shopping experience for all our customers around the world. This Return, Refund & Warranty Policy applies to all purchases made through our website.

By making a purchase with PuffBuddies™, the customer agrees to the terms and conditions set out in this policy.

60-DAY SATISFACTION GUARANTEE

We offer a sixty (60) calendar day Satisfaction Guarantee starting from the confirmed delivery date of the order.

Within this period, the customer may request:

  • A return
  • A refund
  • An exchange
  • A replacement of the product

To be eligible for a return, the item must:

  • Be in reasonably good condition.
  • Show no damage caused by misuse.
  • Retain, as much as possible, its original packaging and included accessories.
  • Include proof of purchase or a valid order number.

PuffBuddies™ reserves the right to inspect any returned item before approving a refund or replacement.

HOW TO REQUEST A RETURN

To start a return, the customer must contact our support team at:

Email: puffbuddies1995@gmail.com

Once the request is approved, detailed instructions will be provided regarding the return process and the corresponding shipping address.

Returns sent without prior authorization from our support team will not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

The customer must inspect the order immediately upon receipt.

If the product arrives defective, damaged, or incorrect, it must be reported within forty-eight (48) hours of delivery.

The request must include:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging received
  • A detailed description of the issue

After reviewing the case, PuffBuddies™ may, at its sole discretion:

  • Replace the product
  • Issue a partial refund
  • Issue a full refund
  • Offer store credit

ITEMS NOT ELIGIBLE FOR RETURN

For hygiene, safety, and quality control reasons, certain items cannot be returned, including:

  • Personalized or made-to-order products
  • Gift cards
  • Digital or downloadable products
  • Products damaged due to misuse
  • Items that have been improperly tampered with
  • Incomplete products or products missing original components

Additionally, some promotional or clearance products may not be eligible for return, except where required by mandatory consumer protection law applicable in the customer's country.

EXCHANGES

The fastest way to get a different item is to request a return of the original product and place a new order once the corresponding return has been approved.

REFUNDS

Once the return is received and inspected, we will notify the customer by email regarding the approval or rejection of the refund.

If the refund is approved:

  • The amount will be automatically sent to the original payment method.
  • Processing may take between five (5) and ten (10) business days, depending on the customer's bank or payment provider.

Bank processing times may vary depending on the customer's country or financial institution.

If more than fifteen (15) business days have passed since the refund was approved and it has not yet appeared, the customer should contact:

puffbuddies1995@gmail.com

WORLDWIDE SHIPPING

PuffBuddies™ ships to customers around the world.

Delivery times are estimates and may be affected by:

  • Customs processes
  • International logistics delays
  • Carrier congestion
  • Weather conditions
  • Force majeure events
  • Government controls

PuffBuddies™ is not responsible for delays caused by third parties, customs authorities, or shipping carriers.

The customer is responsible for any import taxes, duties, or customs fees applicable in their country of residence.

RIGHT OF WITHDRAWAL — EUROPEAN UNION

For orders shipped within the European Union, the customer may exercise their legal right of withdrawal within fourteen (14) calendar days of receiving the order, in accordance with applicable consumer protection regulations.

To be eligible:

  • The product must be unused.
  • It must have its original tags.
  • It must be in its original packaging.
  • Proof of purchase must be included.

This right does not affect legal exceptions applicable to personalized, digital, or otherwise excluded products under applicable regulations.

FRAUD AND POLICY ABUSE

PuffBuddies™ reserves the right to reject returns, limit future purchases, or cancel orders when there is reasonable evidence of:

  • Fraudulent activity
  • Abuse of return policies
  • Manipulated or false evidence
  • Excessive or repeated claims
  • Attempted fraud against the platform or payment processors

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, PuffBuddies™ shall not be liable for indirect, incidental, special, or consequential damages arising from the use, delayed delivery, or inability to use the products sold.

Nothing in this policy limits the mandatory legal rights of consumers recognized under the applicable legislation in their jurisdiction.

CONTACT

For any questions related to returns, refunds, or exchanges, please contact our support team:

PuffBuddies™ Support Email: puffbuddies1995@gmail.com